退货政策

1. Return/refund application

1.1 According to the terms and conditions in this refund and return policy and the terms of service, the buyer can apply for returning the purchased goods ("goods") and/or refund before the warranty period of eMAG Shop expires. Terms of service.

1.2 eMAG ShopGuarantee is a service provided by eMAG Shop at the request of users, aiming to help users deal with some conflicts that may occur during the transaction. Users can communicate with each other privately to resolve their differences, or contact local authorities to help them resolve any disputes before, during or after using eMAG Shop.

2. Return application

2.1 The buyer can only apply for refund and/or return under the following circumstances:

The buyer has not received the item;

The goods are defective and/or damaged at the time of delivery;

The goods received are incomplete (lack of quantity or accessories);

The seller has delivered the goods that are not in conformity with the agreed specifications (such as wrong size, color, etc.) to the buyer;

There are significant differences between the goods delivered to the buyer and the description provided by the seller in the list of goods;

The goods received are counterfeit goods * *;

The received items are physically damaged (such as dents, scratches and breakage);

The received goods are defective (e.g. faulty, unable to work as expected);

Through a private agreement with the seller, the seller must send his/her confirmation to eMAG Shop to confirm the agreement; or

Change your mind *

* Change of mind return policy only applies to certain categories and only to certain sellers.

* * Counterfeit goods return policy only applies to eMAG Shop sellers.

2.2 the buyer's application must be submitted through the eMAG Shop mobile application.

2.3 eMAG Shop will review each buyer's application on a case-by-case basis and decide whether the buyer's application is successful or not.

2.4 Please note that if requested by eMAG Shop, the buyer must deliver the goods to the place designated by eMAG Shop within ten (10) calendar days after the return request is made.

2.5 cgwlcms will decide whether to grant your refund and return request at its own discretion. The Buyer acknowledges and agrees that eMAG Shop's decision is final, decisive and binding, and promises and agrees that it will not bring a lawsuit against eMAG Shop or its affiliated companies or make any claim through other channels.

2.6 If the buyer has initiated legal proceedings against the seller, the buyer may provide eMAG Shop with a formal notice from the relevant authorities, requiring eMAG Shop to continue to hold the purchase money until a formal ruling is made. eMAG Shop will decide at its sole discretion whether it is necessary to continue to hold such purchases.

3. Priority of seller's rights

3.1 If you are the preferred seller, you should have received a separate written notice from eMAG Shop informing you to choose to participate in the eMAG Shop Preferred Seller Program. If you decide not to participate in eMAG Shop's preferred seller program at any time, please inform eMAG Shop in writing; Otherwise, you will be deemed to have chosen to continue to participate in the eMAG ShopPreferred Seller Program and agree to the terms and conditions stipulated in this refund and return policy. eMAG Shop may suspend or delete any preferred seller from eMAG Shop's Preferred Seller Program at any time at its sole discretion.

3.2 eMAG Shop's decision to grant refund or return in accordance with Section 2 above shall be binding on the relevant preferred sellers. The preferred seller agrees to abide by and do all necessary things to make the buyer's refund or return request effective and get the approval of eMAG Shop.

3.3 For any refund or return request granted by eMAG Shop, eMAG Shop will notify the preferred seller by e-mail ("e-mail notification") and organize the delivery of the returned goods to the address provided by the relevant preferred seller to eMAG Shop in writing to complete the refund and return process, as long as the address is located in the country/region where the relevant goods are listed for sale on the website ("local address"). If the preferred seller fails to provide the local address of the returned goods or fails to accept the returned goods within a reasonable time (determined by eMAG Shop) through other channels, eMAG Shop reserves the right to dispose of such goods through any channel as it deems appropriate, and the preferred seller shall be deemed to have lost all rights to the goods. If the preferred seller does not receive the returned goods, the preferred seller must notify eMAG Shop within seven (7) days after receiving the email notification (the "notification period"). Failure to notify eMAG Shop within the notice period will be conclusive evidence, and lead to the first-choice seller accepting the delivery of the item, and the first-choice seller agrees not to make any claim or dispute over any such item.

3.4 Notwithstanding the above provisions, eMAG Shop may, at its sole discretion, not return the goods approved for refund or return to the preferred seller, and the preferred seller shall be deemed to have lost all rights in the goods.

3.5 For any refund or return rejected by eMAG Shop when eMAG Shop receives the relevant goods, eMAG Shop will organize the delivery of the goods to the address of the relevant buyer according to Article 2 above.

3.6 If eMAG Shop grants any refund or return request, the preferred seller can appeal the decision by contacting eMAG Shop and providing evidence supporting the appeal. If eMAG Shop supports the appeal of the preferred seller, it will pay all or part of the purchase price to the preferred seller. The preferred seller acknowledges and agrees that eMAG Shop's decision is final, decisive and binding, and promises and agrees that it will not bring a lawsuit against eMAG Shop or its affiliated companies or make any claim through other channels.

4. The rights of ordinary sellers

4.1 For the purpose of this refund and return policy, ordinary sellers refer to sellers who are not mall sellers or preferred sellers.

4.2 When eMAG Shop receives the buyer's application for return and/or refund, eMAG Shop will notify the seller in writing. The seller can respond to the buyer's application according to the steps provided by eMAG Shop in the written notice. The seller must respond within the time limit specified in the written notice ("specified time limit"). If eMAG Shop does not hear from the seller within the specified time limit, eMAG Shop will assume that the seller has not responded to the buyer's application and will continue to evaluate the buyer's application without notice to the seller. eMAG Shop will review each seller's reply on a case-by-case basis and decide for itself whether the buyer's application is likely to succeed under the circumstances described by the seller.

V. Returns and exchanges

5.1 In order to enjoy a worry-free experience when returning goods, the buyer shall ensure that the goods, including any free goods, such as accessories provided with the goods, must be returned to the seller in the state received by the buyer at the time of delivery. We will advise buyers to take photos after receiving the goods.

6. Return freight responsibility

(a) In case of unforeseen errors by the seller (i.e., damaged, defective or wrong goods are delivered to the buyer), the seller will bear the return freight of the buyer.

(b) If the buyer changes his mind, the buyer shall obtain the seller's consent before returning the goods, and the buyer shall bear the return freight.

(c) In the event of a dispute between the buyer and the seller regarding the responsible party for the return freight, eMAG Shop will decide the party responsible for the return freight at its own discretion.

Step 7 refund

7.1 The buyer will get a refund only after eMAG Shop receives the seller's confirmation that the seller has received the returned goods. If eMAG Shop does not receive a reply from the seller within the specified time, eMAG Shop will have the right to refund the applicable money to the buyer without notifying the seller. The refund will be returned to the buyer's credit/debit card or designated bank account, whichever is applicable.

8. Communication between buyers and sellers

8.1 eMAG Shop encourages users to communicate with each other when there are problems in the transaction. As eMAG Shop is a platform for users to conduct transactions, the buyer should contact the seller directly to solve any problems related to the purchased goods.